Our First Priority is customer’s complete satisfaction for shopping from Ventro. As we believe that if the customer is happy from our services then he/ she will buy from us again. But sometimes, if customer is not happy with the received product, then the following terms apply for a mutually consented resolution of the situation.                                                       

                                                       Return

 Return only applicable if:
          (1) Defective Item received.
          (2) Wrong Item/ Incorrect size of the item delivered.
          (3) Customer received order after being cancelled by Us.
          (4) Partial items delivered incase of collective purchasing.
          (5) Partial item damaged incase of collective purchasing.
          (6) We are not Responsible for Return or Refund in case of 
                 i) Item/ Delivery charges are too high.
                 ii) Item is not yet required/ Order by Mistake.
                 iii) Customer have changed their mind of buying from us.
                 iv) Didn’t like the product quality/ does not matching with wall colour/ Home decor.
                 v) Can’t understand the dimension/ design and look of the quality which is ordered.
                 vi) Same Item is available on Another platform/ offline markets at cheap rates from Us.
           (7) All the images shown on the website are HD/ Ultra HD. The quality may not same match as showing on the platform, as print quality differs in all types of printing types.  We deliver same item ordered by You. Please ensure that you know the design and look difference between the item displayed and item originally received. 

            ** Please Make sure about purchasing before placing order. No order cancellation will be entertained after receiving.
            ** Incase of order not required/ Order by Mistake, please mail us at support@ventro.in or whatsapp us at +91-8770910353 within 3 hours from the placed order. No cancellation will be possible after this time period.
 
 
 

                                                Refund & Replace

Replacement & Refund only applicable if:

          (1) Defective item will be REPLACED ONLY free of cost.
          (2) Wrong Item delivered / Different ordered size item received, will be REPLACED ONLY free of cost.
          (3) Order received after being cancelled by us, will be fully refunded.
          (4) Each damaged item will only be replaced.
          (5) Incase of Non-availability of item after placing order, full refund will be given.
          (6) We have the Right to Accept/ Decline the Return, Replacement and Refund. 
          (7) No excuse will be entertained. Subject to Indore Jurisdiction only.

Suitable solutions as per conditions:

In all the conditions mentioned above, our customers are requested to contact us via Email at support@ventro.in within 3 hours of the order placed. We will schedule a return pick up for the product. Upon return, the article will undergo a quality check to ensure the quality problem is found to be our responsibility rather than misuse or abuse of the product outside of our control. Once the returned product passes the quality check to ensure it is unused and in its original packaging stage, an exchange/refund will be processed within 24 hours.

** All Refund/ Return or exchange will be processed after receiving the returned items.

At Ventro.in, we are committed to providing transparency and fair customer support. This Refund & Return Policy explains how returns, replacements, refunds, and cancellations are handled.

1. Returns & Replacements Eligibility

We accept returns or replacements only in the following cases:

  • The product was damaged during shipping

  • The product received was defective

  • The incorrect product was delivered

All issues must be reported within 6 hours of delivery.

 Return only applicable if:
          (1) Defective Item received.
          (2) Wrong Item/ Incorrect size of the item delivered.
          (3) Customer received order after being cancelled by Us.
          (4) Partial items delivered incase of collective purchasing.
          (5) Partial item damaged incase of collective purchasing.
          (6) We are not Responsible for Return or Refund in case of 
                 i) Item/ Delivery charges are too high.
                 ii) Item is not yet required/ Order by Mistake.
                 iii) Customer have changed their mind of buying from us.
                 iv) Didn’t like the product quality/ does not matching with wall colour/ Home decor.
                 v) Can’t understand the dimension/ design and look of the quality which is ordered.
                 vi) Same Item is available on Another platform/ offline markets at cheap rates from Us.
           (7) All the images shown on the website are HD/ Ultra HD. The quality may not same match as showing on the platform, as print quality differs in all types of printing types.  We deliver same item ordered by You. Please ensure that you know the design and look difference between the item displayed and item originally received. 
 
            ** Please Make sure about purchasing before placing order. No order cancellation will be entertained after receiving.
            ** Incase of order not required/ Order by Mistake, please mail us at support@ventro.in or whatsapp us at +91-8602128353 within 3 hours from the placed order. No cancellation will be possible after this time period.

Replacement & Refund only applicable if:

          (1) Defective item will be REPLACED ONLY free of cost.
          (2) Wrong Item delivered / Different ordered size item received, will be REPLACED ONLY free of cost.
          (3) Order received after being cancelled by us, will be fully refunded.
          (4) Each damaged item will only be replaced.
          (5) Incase of Non-availability of item after placing order, full refund will be given.
          (6) We have the Right to Accept/ Decline the Return, Replacement and Refund. 
          (7) No excuse will be entertained. Subject to Indore Jurisdiction only.
          (8) Refunds are issued by Indore365 within 3–7 business days after approval
 
Suitable solutions as per conditions:
In all the conditions mentioned above, our customers are requested to contact us via Email at support@ventro.in within 3 hours of the order placed. We will schedule a return pick up for the product. Upon return, the article will undergo a quality check to ensure the quality problem is found to be our responsibility rather than misuse or abuse of the product outside of our control. Once the returned product passes the quality check to ensure it is unused and in its original packaging stage, an exchange/refund will be processed within 3-7 Business working days.
 
** All Refund/ Return or exchange will be processed after receiving the returned items.

To be eligible:

  • The product must be unused and uninstalled

  • The product must be returned in original packaging

  • Clear photos or an unboxing video must be provided as evidence

2. Non-Returnable / Non-Refundable Items

The following items cannot be returned or refunded:

  • Customized or personalized products

  • Print-on-demand or made-to-order items (unless damaged or defective)

  • Digital products or downloadable files

  • Items damaged due to improper handling or installation

  • Orders placed with incorrect size, design, or delivery address provided by the customer

  • We are currently working in Prepaid Payment Mode only, so No order will be returned without any defect. 

These conditions are clearly disclosed before purchase.

3. How to Request a Return or Refund

To request a return, replacement, or refund:

  1. Email us at support@ventro.in

  2. Mention your order number

  3. Attach clear photos or an unboxing video

  4. Briefly describe the issue

Requests made after 3 hours of delivery may not be accepted.

4. Replacement Policy

  • Approved cases will receive a free replacement

  • Replacement is subject to product availability

  • If replacement is not possible, a refund will be issued

5. Refund Processing

  • Refunds are issued only after verification

  • Refunds are processed to the original payment method

  • Refund processing time: 5–10 business days after approval

  • Shipping or convenience fees (if applicable) are non-refundable, unless the issue occurred due to our error

6. Order Cancellation Policy

  • Orders can be cancelled only before production or dispatch

  • Once production, printing, or shipping has started, cancellation is not possible

  • Customized and print-on-demand orders cannot be cancelled once confirmed

7. Shipping Damage Claims

  • Customers are strongly advised to record an unboxing video

  • Claims without sufficient visual proof may be rejected

  • Ventro.in reserves the right to deny claims that do not meet policy requirements

8. Customer Support & Resolution

We aim to resolve all customer concerns in a fair and timely manner.
For assistance, contact us at:

Email: support@ventro.in
Website: https://www.ventro.in

9. Policy Transparency

This policy:

  • Applies to all customers equally

  • Is clearly accessible on our website

  • Is designed to comply with Meta Ads (Facebook & Instagram) commerce policies

  • Is consistently enforced across all sales channels

10. Policy Updates

Ventro.in reserves the right to update this policy at any time.
Changes will be effective immediately upon being posted on the website.

Note: Since GST is not charged on any order, no GST component is applicable for refund or adjustment.