Our First Priority is customer’s complete satisfaction for shopping from Ventro. As we believe that if the customer is happy from our services then he/ she will buy from us again. But sometimes, if customer is not happy with the received product, then the following terms apply for a mutually consented resolution of the situation.                                                       

                                                       Return

 Return only applicable if:
          (1) Defective Item received.
          (2) Wrong Item/ Incorrect size of the item delivered.
          (3) Customer received order after being cancelled by Us.
          (4) Partial items delivered incase of collective purchasing.
          (5) Partial item damaged incase of collective purchasing.
          (6) We are not Responsible for Return or Refund in case of 
                 i) Item/ Delivery charges are too high.
                 ii) Item is not yet required/ Order by Mistake.
                 iii) Customer have changed their mind of buying from us.
                 iv) Didn’t like the product quality/ does not matching with wall colour/ Home decor.
                 v) Can’t understand the dimension/ design and look of the quality which is ordered.
                 vi) Same Item is available on Another platform/ offline markets at cheap rates from Us.
           (7) All the images shown on the website are HD/ Ultra HD. The quality may not same match as showing on the platform, as print quality differs in all types of printing types.  We deliver same item ordered by You. Please ensure that you know the design and look difference between the item displayed and item originally received. 

            ** Please Make sure about purchasing before placing order. No order cancellation will be entertained after receiving.
            ** Incase of order not required/ Order by Mistake, please mail us at support@ventro.in or whatsapp us at +91-8770910353 within 3 hours from the placed order. No cancellation will be possible after this time period.
 
 
 

                                                Refund & Replace

Replacement & Refund only applicable if:

          (1) Defective item will be REPLACED ONLY free of cost.
          (2) Wrong Item delivered / Different ordered size item received, will be REPLACED ONLY free of cost.
          (3) Order received after being cancelled by us, will be fully refunded.
          (4) Each damaged item will only be replaced.
          (5) Incase of Non-availability of item after placing order, full refund will be given.
          (6) We have the Right to Accept/ Decline the Return, Replacement and Refund. 
          (7) No excuse will be entertained. Subject to Indore Jurisdiction only.

Suitable solutions as per conditions:

In all the conditions mentioned above, our customers are requested to contact us via Email at support@ventro.in within 3 hours of the order placed. We will schedule a return pick up for the product. Upon return, the article will undergo a quality check to ensure the quality problem is found to be our responsibility rather than misuse or abuse of the product outside of our control. Once the returned product passes the quality check to ensure it is unused and in its original packaging stage, an exchange/refund will be processed within 24 hours.

** All Refund/ Return or exchange will be processed after receiving the returned items.